Knowledgebase: Sales
Why was my order marked as Fraud?
Posted by Annabel J on 13 July 2015 05:08 AM

We use an automated fraud prevention system which monitors every order placed at Hostlatte. There are several possiblities why your order may have been marked as Fraud: Your IP address, your billing address distanced based on your IP address, your country, etc. There's two ways to fix it: - Put in an additional order with your correct information. (If you are behind a Proxy Server, please disable it before placing your order). - Contact our Sales Department at and explain what happened and we will put your package back into pending status after a manual verification is completed.

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