Knowledgebase

Knowledgebase : Support
You can access your email at any time from any web browser by going to the following address: www.yourdomain.com/webmail. (Replace "yourdomain.com" with your domain name.) You will be asked for your login and password. The login is your full e-mail addr...
To active CloudFlare on any HostLatte shared hosting account: Login to your cPanel account (http://www.yourdomain.com/cpanel) Look for the CloudFlare icon. If this is the first time accessing the CloudFlare interface, you will be asked to create an accoun...
In order to allow remote hosts to connect to your MySQL databases, you need to specifically allow remote connections from the host you're trying to connect from. Login to cPanel at http://yourdomain.com/cpanel Click on the 'Remote MySQL' icon In the 'Host...
To enable shell access to your account, you must contact support@hostlatte.com with a valid reason why you need SSH. There is a $3 setup fee to enable SSH. Please email us a copy of your drivers license, passport, or any valid government issue photo ID....
There is two ways of logging into your cPanel control panel. 1) You can login by going to http://www.YOURDOMAIN.com/cpanel or 2) You can log into you client billing/support panel at https://www.hostlatte.com/cp/clientarea.php Click the Services button...
Due to our security policies we have disable the catch all function on all of our servers.
To upload content to your site, you'll need an FTP client. We suggest using FileZilla, which is a free and can be downloaded at http://filezilla-project.org/download.php Connecting to your site with FTP Once your account is setup, you'll receive an email ...
You can setup additional website under your existing hosting account using the following steps, 1. Please login to your cPanel. 2. Please find a section "Addon Domains" under your cPanel. 3. Please insert your newly purchased domain name in "New Domain ...
PRIVACY POLICY Revision date: 12/12/2013 Hostlatte has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Web site. Informatio...
TERMS OF SERVICE Last Updated: 12/12/2012 Refund Policy The following list of terms and conditions apply to the Money-Back Guarantee Program: Accounts that are cancelled or terminated for violation of our Acceptable Usage Policy will not qualify fo...

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